Step One is about diagnosing the problem – the context, background and symptoms of the issue.Once the group has a clear grasp of what the problem is, they investigate the wider symptoms to discover the implications of the problem, who it affects, and how urgent/important it is to resolve the symptoms.
Once all the symptoms are found and the problem diagnosed and an initial definition agreed, the PS group begins to explore what has caused the problem.
In this step the problem solving team will use tools such as: These techniques help collate the information in a structured way, and focus in on the underlying causes of the problem. At this stage, the group may return to step one to revise the definition of the problem.
At this stage groups will use techniques such as: As this step continues, the PS group will constantly revise the definition of the problem.
As more symptoms are found, it clarifies what the real problem is.
Do you have a business problem that you are having trouble solving?
Mike Figliuolo has a simple five-step process for solving problems and leading your business through everyday uncertainty and larger change initiatives.Problem solving models are used to address the many challenges that arise in the workplace.While many people regularly solve problems, there are a range of different approaches that can be used to find a solution.Once the solution has been chosen, initial project planning begins and establishes: The group may use tools, such as a Gantt chart, timeline or log frame.Between Steps Five and during Step Six the operational/technical implementation of the chosen solution takes place.For example, once the real problem is identified – using “2.Determine the Root Cause(s) of the Problem”, the group may return to the first step to redefine the problem. The goal is not to solve but to evolve, adjusting the solution continually as new challenges emerge, through repeating the Six Step Process.Effective groups designate feedback mechanisms to detect if the project is going off course.They also ensure the project is not introducing new problems.Analytical, creative problem solving is about creating a variety of solutions, not just one.Often the most obvious answer is not the most effective solution to the problem.