by John Niggl Many companies, and manufacturers in particular, encounter repeat problems with a product or service.
Many times, these problems are reported from customers directly and can negatively impact brand loyalty and reputation.
In addition, before the establishment of the team, we need to look at the overall leadership group, resource group, the number of personnel and members of the group, explain the division of labor among the members of each team and each member’s role and responsibility. Describe the problem: The problem needs to be explained as clearly and quantitatively as possible to quantify the way to confirm the problem: such as people, things, when, how, why and how much (called 5W2H).
The explanation for 5W2H is as follows: Who: Identify customers (internal or external) that issue complaints What: Pinpoint the problem accurately When: Know when the problem started Where: Locate where the problem is occurring Why: Identify known explanations How: Discover in what mode or situation the problem is occurring How much: Quantify the problem in magnitude Discipline 3.
Remember that clients do not supervise what is being done, but records and test report are to prove customer complaints and concerns were heard and addressed seriously.
Implementation of the Eight Disciplines working method shall be assumed by the organization’s top leadership to foster the maximum authorization.In a nutshell, 8D, or eight disciplines, is an effective method to stop complex, recurring, and without known root cause questions from happening again.In this post, we’ll dive into the concept of eight disciplines, so you’ll have a better idea about it.That’s why a method for solving quality problems, known as the Eight Disciplines, or 8D, was created to address issues with quality, remove their root cause and prevent recurrence of the same or similar issues.This article provides a step-by-step approach to solving and preventing quality problems with 8D.This method, originally designed to address Ford’s recurring engineering problems, bridges the gap between statistical process control and quality improvement.Eight Disciplines is an indispensable method of quality control and improvement of globalization, and it has become a major component of the automotive industry’s QS9000 and ISO TS16949 quality standards.Basic Concepts8D is the timeless quality problem analysis technique used by Ford Motor Company in the United States.During World War II, the American government pioneered a process similar to 8D – Military Standard 1520, also called Corrective Action Nonconforming and Deployment System.is a Client Manager at In Touch Manufacturing Services, a QC firm that performs product inspections and factory audits in China for US and EU clients.John also writes for the QC-related blog, Quality Wars.