End users submit seemingly endless problems ranging from complaints of their Internet being “slow” to forgotten passwords to constant printer pains. We’ve got several problem-solving steps to follow that’ll help ease the stress of solving nearly any IT issue: Getting to the bottom of a computer issue can sometimes feel like playing 20 questions, so it’s crucial to ask the right questions first if you want to discover the root problem quickly.
Reproducing an issue simply means verifying you can recreate the same error the user reported.
Sometimes you’ll find the culprit (and come up with the solution) pretty quickly.
Other times, it’ll take longer and you may have to dig into knowledge bases, comb through old help desk tickets, or Google the problem for others who have faced the same issue.
If nothing turns up there, you can always ask the community of millions of IT pros in Spiceworks.
No matter what the underlying tech problems are (networks issues, driver conflicts, disk problems, etc), the process outlined above works well for gathering info, identifying possible causes of the issue, and getting to a solution no matter what issue you’re dealing with.
You may also want to check and make sure that you aren’t running too many programs while trying to download files.
Pulling older systems in too many directions at the same time can impact the overall speed of your computer.
A slow running computer is probably at the top of the list when it comes to common PC problems.
There is a myriad of reasons why your system is slowing down.